Not resolved
1 comment

I purchased the Sanicare Italia Hand Held Bidet Black/Chrome - Model IT100BC from for $130.Prior to installing I noticed that the rotating collar was a little wobbly.

When I installed it and started the water supply, water started leaking (a lot of it) from the joint between the rotating collar and the T-joint. When I talked to customer service, they were rude and initially blamed me for breaking it and would not even let me finish telling my story. Anyway, after a rude and unfriendly customer service, the only advice I got was to go online and file a claim which I did. I told them in my claim that I do not want to repair or replace it, instead I want to return the bidet and get a refund because I could not trust the product that broke before my first use and risk my house getting flooded.

I mailed them the package expecting my money to be returned, but instead they mailed back the product, with the T-joint repaired. After that I emailed them twice asking for the process to return it, but got no response. Finally I called them and was again greeted with the same unfriendly service by their customer service rep who threatened me with a slander litigation if I posted my experience with them on the internet or BBB.

I will never buy any product from this company.Cannot decide which is worse, their service or their product!

Monetary Loss: $130.

Had an Experience with Sanicare?

Write a review


Terms of Service
Post Comment

I fully agree with you...I purchased their Italia Handheld Bidet for nearly USD 300.After 18 months it broke.

Although they said it is "LIFETIME WARRANTY" this is not true. They never replaced it.

The customer service rep is very abrasive and unfriendly.It is my worst online purchase experience.

You May Also Like

Energizer - Peeling batteries Energizer "I spent over $20 for four double A rechargeable Energizer batteries. However after a month of using them lightly the top casing started to peel off and the casing all..." Read more Scentsy - DON'T get taken by the "Join us and start your own business for $99!" Scentsy "I live in the same city as Scentsy headquarters, in Meridian Idaho. I have 5 big complaints as a Scentsy consultant. 1. The people who work at Scentsy treat me..." Read more Charmin - Quality of toilet paper Charmin "I have been a long time user of Charmin Toilet Paper. I recently purchased their Mega Essentials toilet paper. Their paper has always been thick and soft. This paper with..." Read more Dr Dabber - Multiple Dr. Dabber AURA failures; $400 wasted while I am NOT Dr Dabber "For the record, I was a big Dr. Dabber fan. I owned their Ghost. I owned 2 Lights. No issues. I bought a Dr. Dabber Aura because of the magnetics. I..." Read more Universal Autograph Collectors Club - How not to treat your customers Universal Autograph Collectors Club "Ive been collecting Autographs for some years now 3 months ago my partner paid for a membership to the UACC it was paid through PayPal just over a month later..." Read more Usave Car And Truck Rental - Extra charges after devastation in Puerto Rico... Usave Car And Truck Rental "Hi. My name is Wanda Bonilla and I live in Florida since 2014, but all my family is in PR. Due to the devastating havoc caused to the island by..." Read more Chrysler Customer Care DOES NOT CARE Chrysler "2014 RAM Eco Diesel. 38000 miles w/Factory extended warranty. Starter Cable shorts out on frame and catches FIRE under the truck while driving. Extended Service contract clearly states that wiring..." Read more Desertcart - Over a month, missing delivery, No refund, No support Desertcart "Ordered a bunch of stuff, ONE ITEM WAS NOT SHIPPED out from their US consolidation center, rest were delivered in two separate deliveries. Support has only emailed stating that they..." Read more